Team Building Through Off-Time Activities
Companies that have a strong sense of team tend to have greater employee satisfaction. Engaging staff in group activities outside of the office is a sure-fire way to build a […]
Category Archives: National Automotive Dealers Association
Mobility
In today’s increasingly connected world it is becoming expected that you can access important information from wherever you are. For some that involves searching through your vehicle inventory while you […]
Can They Really Hear My Smile?
It seems a bit trite to say “Smile on the phone, the customer can hear your smile”. Even though that is not literally the case, there is some truth to […]
Training
Many manufacturers and suppliers offer free training courses that are available to dealership personnel. These are great professional development opportunities for staff, and helps them to better sell the products […]
The Joys of a New DMS
Since I am part of an older generation (not that old though!), I was used to having a DMS that provided my results the next day. From an accounting point […]
Team Building Through Social Committees
Building company morale can play a key role to the internal success of any organization. A good idea to achieve this is to organize a social committee to plan events […]
Do I Forecast or Wing It?
Outlining what is expected of a business helps to formulate a view of what you value and think about your business. Most successful businesses map out a plan or strategy […]
High Tech vs. High Touch
With technology seeming to double every few months’ why now, more than ever, top of the line customer service is more important than ever. IPhones, iPads, Blackberries, Blueberries, etc., seems […]
Turn That Frown Upside Down
In one way or another, we are all in the service industry. Whether we service customers directly, or through the products we provide, in the end, we all strive to […]
Why Do I Need to Retain Customers When I Can Just Get New Ones? Because…
If you talk to any business, they will tell you that retaining customers is crucial to staying in business and increasing sales and ultimately profits. However, some businesses believe that […]
Quorum DMS 