High Tech vs. High Touch

With technology seeming to double every few months’ why now, more than ever, top of the line customer service is more important than ever. IPhones, iPads, Blackberries, Blueberries, etc., seems […]

Read Article →

Turn That Frown Upside Down

In one way or another, we are all in the service industry. Whether we service customers directly, or through the products we provide, in the end, we all strive to […]

Read Article →

Why Do I Need to Retain Customers When I Can Just Get New Ones? Because…

If you talk to any business, they will tell you that retaining customers is crucial to staying in business and increasing sales and ultimately profits.   However, some businesses believe that […]

Read Article →

Quorum Customer Conference West 2013

Due to Quorum’s overwhelming success at our first conference in November of 2012 in Toronto, Quorum is already hosting their second customer conference this April in Calgary.   The conference […]

Read Article →